A couple of reminders, starting with emails, ours might go to a junk or spam folder, sorry about that. All customers will get an email with a paid invoice and link to a password protected shared file folder where we keep our research, reports, video, etc. We might be available to work 24/7 but we might not always answer the phone or a chat, our apologies. Please read through the refund policy at Checkout for any questions in that space. There is a 3% fee is charged for any refund due to the cost of the credit card fees. Placing an order and using a credit card, or any other method, initiates the signature process and the terms of service and agreements for the transaction are initiated.